Return Policy

Return Policy

We provide a return policy that allows customers to return purchased items within 30 days of delivery. This gives you ample time to assess your order and determine whether it meets your expectations.

Eligibility for Returns

To be eligible for a return, items must remain in the condition in which they were received. This includes being unworn, unused, and intact, with all original packaging and tags attached. Proof of purchase, such as a receipt or order confirmation, is required to validate your return. Returns submitted without proper documentation may not be processed.

Initiating a Return

To begin the return process, please contact us at jamesaveryofficial@outlook.com. Our customer service team will provide guidance on preparing your item for shipment. Once your return is approved, we will supply a prepaid shipping label along with instructions for sending the item back. Returns sent without prior authorization or for ineligible items cannot be accepted.

Inspection and Refund

When a returned item is received, it will be inspected to ensure it meets the eligibility requirements. This includes verifying that the product is unworn, undamaged, and complete with all original packaging and accessories. Once approved, a refund will be issued to the original payment method. Refunds typically take up to 10 business days to process, though timing may vary depending on your bank or card provider. If you have not received your refund within 15 business days of approval, contact us at jamesaveryofficial@outlook.com for assistance.

Damaged, Defective, or Incorrect Items

Please check your items upon delivery. If a product arrives damaged, defective, or incorrect, notify us immediately. Prompt reporting allows us to assess the issue and take corrective action, which may include issuing a replacement or a refund.

Exclusions and Exchanges

Certain items may not be eligible for return due to their nature. If you are uncertain whether an item can be returned, please contact us before attempting a return. For exchanges, the most efficient approach is to return the original item and place a new order for the desired replacement. Our team will assist to ensure this process is smooth.

European Union Customers

Customers in the European Union benefit from a 14-day cooling-off period in addition to the standard return policy. During this period, you may cancel your order or return items without providing a reason. Returned products must remain unworn or unused, with all original tags and packaging intact, and proof of purchase must be included.

Customer Support

Our goal is to make returns and refunds as simple and transparent as possible, ensuring every customer is satisfied. For any questions or assistance regarding returns, refunds, or exchanges, please contact our support team at jamesaveryofficial@outlook.com. We are committed to helping resolve any issues quickly and fairly, maintaining a positive shopping experience.